h s performance Terms & Conditions

Terms & Conditions for Engine Remapping at H S Performance

This Terms & Conditions of business is issued by H S Performance, forming a contract between the (“Client”) and H S Performance (“Contractor/Supplier”), creating with effect from today (the “Agreement”). Any term not otherwise defined herein shall have the meaning specified in this Agreement. In the event of any conflict or inconsistency between the terms of this contract and verbal discussion with the client, this Agreement shall govern and take precedence. By purchasing any service/product from H S Performance you are automatically agreeing to these terms and conditions. None of the terms and conditions of contract deride or conflict with UK Consumer Rights Legislation:

The Consumer Rights Act 2015

The Consumer Rights Act 2015 became law on 01 October 2015, replacing three major pieces of consumer legislation – the Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations, and the Supply of Goods and Services Act. It was introduced to simplify, strengthen and modernise the law, giving clients clearer shopping rights.

Further information on this can be obtained on the Government website: https://www.gov.uk/consumer-protection-rights

Scope of Work

H S Performance shall provide the Services and Deliverable(s) requested by the client from the following options; all of which are bound by our ’Customer Care & Commitment’ to service quality.

We confirm our commitment to ensure all clients are happy with the customer service we provide to them and our specialist technical services for their vehicles. These terms and conditions provide mutual protection for H S Performance and its clients.

Remap Service

The remap settings that we install never change; so, when we complete our servicing of your vehicle it will continue to perform at the capacity it did on arrival or show improvements from our work. Once remapped, we are confident the services provided, based on the optimal remap settings which are the most suitable for your vehicle, should produce noticeable benefits. Following our work, if an issue arises with your vehicle it will most likely be due to a mechanical fault, not a fault with the remap itself. Once the mechanical fault is fixed your vehicle should revert to its optimum performance.

For any questions or support please contact us on 01926 935 985 or for out of hours’ enquiries, please email us info@hsperformance.co.uk

Remaps / Responsibility for our tuning

1. H S Performance is an installer of remaps, we work alongside external ‘remap writers’, if you believe your vehicle has developed a fault as a result of the remap please contact us straight away, this includes but not limited to: any running/performance issues, smoking issues or warning lights.
2. Most remap faults can be fixed via a remap tweak, we give a lifetime warranty on the remap software in-case you need a remap tweak whether you are experiencing performance issues, engine management lights or some other issue that is directly linked to a software fault in the remap, we will diagnose and confirm this ourselves, we may charge you to perform the diagnoses to your vehicle. This is to rule out a mechanical/vehicle fault or whether it is the remap software at fault, most remap tweaks are free of charge however we may charge for this at our discretion.
3. We & the remap writers do not warrant any hardware, all remaps/tuning including Economy, Stage 1, Stage 1+, Stage 2, Stage 2+, Stage 3, Pops & Bangs, Flame remaps are beyond the recommended tolerances of your engine and we and the remap writer will not accept any liability for these remaps. This includes but not limited to: the engine itself and the parts such as turbo’s, injectors, clutches, gearboxes, dpf, boost leaks (boost pipes) as these have a serviceable lifetime and the remap places bigger demands on these parts, which may cause issues if they are not in good health. General faults and damage caused to your vehicle as a result of poor maintenance, weak/faulty parts are not covered by this indemnity. If your vehicle breaks-down after the remap is installed – and as a proven result of this – we and the remap writer will not accept any legal responsibility for this. This would come down to maintenance of the vehicle which the owner is wholly responsible for.

Mobile service

If we perform a remap on your vehicle as a mobile service and your vehicle later has a fault with it – due to any reason, the vehicle must be brought to our garage for any future investigation or restorative work.

Faulty vehicles

We always advise our clients to go for a test drive following our services – allowing clients to assess the additional performance gained from the remap. If clients want any minor adjustments to be made following this, we will do these free of charge within a short time frame to suit.

1. As part of the test drive, we aim to ensure that your car has responded well to the remap service and ensure that the new settings have not caused any faults with your vehicle.
2. If, however you do report any faults with your vehicle after the service has been completed, we ask you contact us straight away. We will give you any advice possible to help you resolve the problem and we may ask you to bring the vehicle back to us for diagnostics or to tweak the remap if we feel this needs doing.
3. We will not travel to your location for this; we require clients to bring the vehicle back to our garages.
4. We may ask you to have your vehicle diagnosed by a third-party mechanic to independently verify any issues and if this is the case, these additional fees will not be covered by ourselves.
5. If your car is diagnosed as faulty, we can un-install the remap for you, no refunds will be given for this. We can re-install the remap for you once fixed, however we may charge for this depending on how much time is required to re-install the remap.  In most cases we are happy to provide this service at no extra charge.
6. If you choose to use remapping as an option to try fix an existing issue with your car, we are happy to help with this: for example, if your vehicle is in limp mode and you suspect the egr valve is at fault, we will perform an egr delete for you – however if this doesn’t fix the issue we will still charge for our time and the service provided.

Money-back guarantee (14 days)

For clients who may feel disappointed that the benefits provided are not as expected, we always strive to make all of our clients completely happy with the benefits of the remap, which is why we do a test drive together to make sure you are happy with the gains.

 If, however you request a refund we will be happy to ‘un-install’ the remap for you and once this is done, we will issue you a refund:

1. The guarantee does not apply for customers who have a faulty vehicle
2. All refunds are subject to a £100 un-install fee
3. Any refund request after the 14-day point will not be honoured
4. Opting to take this option does not affect your consumer rights

Use of photos for advertising and social media

Please note we may take a photo or video of your vehicle and use it in advertising. If you do not want us to do this or you are only happy to proceed on the basis that we cover your number plate, please advise us.

We will not be responsible for any issues caused by sharing work which we provide to clients, which assists in our marketing and PR activities.

DPF (diesel particulate filter) removal/delete/issues

At the current time of writing, an MOT requires that a visual check of the dpf being present is obligatory. If we arrange for your dpf to be removed physically, the dpf canister will be cut open; the filter physically removed and the dpf canister welded as back up. For your MOT, under the current rules, your vehicle should pass its MOT when your vehicle is serviced in this way.

We offer dpf software removal and may therefore arrange for a qualified mechanic to remove your dpf for you if requested. Please note that it is illegal to use a vehicle on the roads that has had the dpf filter removed and we will not take any legal liability if you choose to use the vehicle on the road once the dpf software or filter is deleted/removed.

If your vehicle fails an MOT due to the dpf software or filter removal, H S Performance will not be responsible for this. Equally we will not cover either you or any future owners of your vehicle for this or for replacement of the dpf. 

A ‘stage 1’ remap should not cause an issue with your dpf filter, however depending on the use of your vehicle and the way it is driven once remapped, there is always a small risk that the dpf soot levels will rise causing issues with your vehicle. We do not accept responsibility for dpf issues caused as a result of a remap. For this reason, we have to recommend a dpf removal before having a remap done, despite our belief that the majority of the time it is unnecessary.

H S Performance Legal Disclaimers

H S Performance Responsibilities:

1. We do NOT provide a refund where it is found the engine map installed by H S Performance has been altered or tampered with in any form or downloaded by a third party by any means following the installation of the engine map by H S Performance
2. We do NOT provide a money back guarantee where the sole objective is to increase MPG from a remap, as MPG gains cannot be guaranteed
3. We do NOT provide a money back guarantee due to reduced fuel economy of your vehicle as it is explained to you both before the remap and at the time of our service that all remaps increase power (regardless of whether it’s an economy, blend or power remap) and an engine will NOT produce more power safely without being programmed to use more fuel
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DISCLAIMER – Performance Products and Service 

Read carefully before installing any performance product and/or service. This is a high-performance product and service. Use at your own risk. These products and services are for off road use only such as dpf filter removals. Use of any H S Performance product and/or service on public roads and/or used on any emissions controlled vehicles is prohibited.

DISCLAIMER – Performance Warranty

By installing this Product and/or Service, you understand and agree that as a high performance product and/or service, individual results may vary depending on make, model, and usage. H S Performance shall in no way be held responsible nor liable for any of the results, claimed or otherwise, that may or may not come from the product or

service.

You also agree that the original vehicle manufacturer makes its own determinations regarding the effects of Add-On products and/or service to its warranties, H S Performance in no way be held responsible nor liable for anything pertaining to or resulting from the original vehicle manufacturers warranty and/or terms of use.

Client Responsibilities

‘[THE CLIENT MUST

1. Accept all power/torque gains from your ECU remap are approximate, as are the actual figures of your engine’s quoted power and torque figures from your car manufacturer.
2. Accept the fuel efficiency of your vehicle after a remap depends on a number of factors including but not limited to: outside temperature, driving style, tyre pressures, and regular and correct service maintenance of your vehicle.
3. Accept H S Performance are not liable for costs associated to fix either determined or pending faults found relating to your vehicle during its diagnostic check either before or after you have your vehicle remapped.
4. Accept it is your responsibility to inform your insurance company of your car’s ECU remap. 

Client Responsibilities

The Client Must:

1. Accept all power/torque gains from your ECU remap are approximate, as are the actual figures of your engine’s quoted power and torque figures from your car manufacturer.
2. Accept the fuel efficiency of your vehicle after a remap depends on a number of factors including but not limited to: outside temperature, driving style, tyre pressures, and regular and correct service maintenance of your vehicle.
3. Accept H S Performance are not liable for costs associated to fix either determined or pending faults found relating
4. to your vehicle during its diagnostic check either before or after you have your vehicle remapped.
5. Accept it is your responsibility to inform your insurance company of your car’s ECU remap.